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Verify Adjuster Licensing Status

Even if an adjuster provides documentation showing that they have a valid license in a particular state, it’s important that the firm verify the adjuster’s status with the state. At the time the adjuster is initially hired or contracted for work, the adjuster should submit all valid license documentation for all the states that the adjuster holds a license. 

The firm’s compliance staff should then perform a state-by-state check to verify the adjuster is in good standing in that state.  This is a pretty simple process because every state has their licensing information available on a website.  Simply access the records portion of the site and enter the required information.  Most often a legal name and address will suffice. Some states, like New York, require more information like social security numbers or license numbers.

Once an adjuster is working claims for the firm, licenses should continue to be monitored and verified by the firm on the state website.  Self-compliance, trusting and expecting that the adjuster is properly maintaining their licenses, is the least favorable option and exposes the adjusting firm to the most risk.  First, they are professionals at adjusting claims, not trying to keep licenses current.  Good adjusters, while organized, are also very busy and often on the road. 

Furthermore, state rules are forever changing and it’s difficult enough for a full-time compliance person to stay on top of all the changes with requirements, much less a busy claims adjuster.  Even a small change such as a renewal date switching from a calendar date to the date the adjuster received a license can easily be missed.

Ultimately, the risk and liability for adjuster licensing falls on the firm.  A carrier who experiences the ramifications of an unlicensed adjuster will not accept “it’s the adjuster’s fault” that their license wasn’t valid.  Take the extra step and ensure compliance.  It’s to everyone’s benefit.

About Xeneros: Xeneros helps organizations maintain business entity and independent adjuster licenses and the associated requirements.  Xeneros uses an innovative web-based software program which is supported and maintained by a knowledgeable compliance staff. For more information go to www.xeneros.net.

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